Press Windows key + R key and type "dxdiag", then press OK.Right click the “log” folder > “Send to” > “Compressed (zipped) folder” and save it somewhere easily accessible.In the folder that opens, go to Roaming >Trine5.Press Windows key + key and paste %appdata%, then press OK.Select all files and right click them > “Send to” > “Compressed (zipped) folder” and save it somewhere easily accessible.Go to C > Program Files (x86) > Steam > userdata > 1436700 > remote.Verify your files on Steam if you experience issues (right click on Trine 5 in your library > Properties > Installed Files > Verify integrity of game files)Ĭlick “Browse” at the bottom of the bug ticket to attach your files. Make sure all your drivers are up-to-date (AMD, Nvidia, Windows Updates.) Please do so, this information will be critical for us. If you experienced a crash on PC you should receive a prompt asking you if the information about the crash can be forwarded to us. If you wish to add information after you have created a ticket, open the ticket URL, then click the “Edit” button on the right side just above or just below the ticket, enter your additional info in the “Notes” field, and click “Submit”. Your Steam/Discord name so we can contact you in case we need further information.Your dxdiag, if you are experiencing a performance, graphics or crashing issue (instructions further below).Your save game and log files (instructions further below).Screenshot/video of the issue, whenever possible (instructions further below).The Version number will be displayed on the right side of the screen) Game Version (launch the game, proceed to the main menu and select “Options”.what was the last thing you did before it happened, does it only happen under certain conditions, etc.) Full description/steps to reproduce this bug (i.e.Where did this happen? (which level + checkpoint, single or multi player). How serious is this issue? (crash / major i.e.Can this bug be reproduced consistently? (unknown / sometimes / always).Platform (Steam / GOG / Epic / PS4 / PS5 / XB1 / XBSX / NSW).Please go to the following link to make a bug report and follow the instructions below to give the developers the best chance of trying to fix the issue: I guess you found a bug and want to report it.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |